Water damage restoration for Winston-Salem and Forsyth County24/7 emergency line: (336) 388-6364

Basement water damage restoration in Winston-Salem (basements and crawl spaces)

We pump standing water out of basements and crawl spaces, remove soaked insulation and ruined materials, and dry the framing and subfloor. Then we tell you plainly where the water came in, because pumping it out without fixing the entry point means doing it again after the next storm.

  • Flooded basements
  • Wet and flooded crawl spaces
  • Licensed and insured

Before going into a flooded basement

  • If water has reached outlets, the furnace, or the water heater, stay out until the power to that level is off.
  • If you smell gas, leave and call the gas utility.
  • Assume water that came in from outside is dirty. Wear boots and gloves.
  • Don't enter a flooded crawl space. Low clearance, wiring, and standing water are a bad mix.

Call (336) 388-6364 and tell us how deep the water is and what equipment is down there.

Signs of water in a basement or crawl space

In a basement you'll usually see it. In a crawl space you usually smell it or feel it in the floors above before anyone looks underneath.

Basement signs

  • Standing water or wet carpet, often starting along one wall or at the floor-wall joint
  • Water lines or white mineral deposits (efflorescence) on block or concrete walls
  • Damp or crumbling drywall at the bottom of finished walls
  • A sump pump running constantly, or not running when it should
  • Rust at the base of the furnace, water heater, or metal shelving

Crawl space signs

  • Musty odor in the house, strongest near floor vents or closets
  • Floors that feel soft, bouncy, or cupped
  • Insulation hanging down or lying on the ground under the house
  • Puddles or mud on top of the plastic vapor barrier
  • Condensation on ductwork and pipes
  • Higher indoor humidity and more mildew on shoes and closet walls than usual

How water gets into basements and crawl spaces

Surface runoff. Rain runs toward the foundation because of the lot grade, clogged gutters, or downspouts that empty at the base of the wall. This is the most frequent cause we find.

Groundwater. After prolonged rain the soil saturates and water pushes in through the floor-wall joint, cracks, or the dirt floor of a crawl space.

Plumbing. A leaking supply or drain line under the house can run for weeks unnoticed. So can a failed water heater in a basement. See burst pipe and plumbing leak cleanup.

Sump pump failure. Pumps fail from age, a stuck float, or loss of power during the same storm that fills the pit.

Sewer backup. Water rising from a basement floor drain is sewage and needs sewage cleanup.

Condensation. In summer, humid outdoor air enters a vented crawl space, meets cool ducts and floor framing, and condenses. No flood involved, but the wood gets wet all the same.

What basement and crawl space water removal involves

  1. Hazard check

    Power to the flooded level, gas appliances, and the stability of anything stored in the water are checked before anyone goes in.

  2. Pumping

    Submersible pumps move standing water out to an appropriate discharge point away from the foundation. Deeply flooded basements are sometimes pumped down in stages.

  3. Removing wet materials

    In basements: carpet, pad, wet drywall, and soaked stored items. In crawl spaces: fallen and saturated insulation, debris, and vapor barrier that is torn or has water and mud trapped on it.

  4. Cleaning

    Silt and mud are removed. Where water came from outside or from a drain, surfaces are cleaned and treated with an antimicrobial.

  5. Drying

    Dehumidifiers and air movers dry concrete, block, joists, and subfloor. Crawl spaces are usually closed off from outdoor air during drying. Details are on the structural drying page.

  6. Moisture verification and findings

    Wood moisture readings confirm the framing is dry. You get photos from under the house and our read on how the water got in.

Why crawl spaces in Forsyth County take on water

Much of Winston-Salem is built on rolling ground over red clay subsoil. During a hard thunderstorm, rain falls faster than that soil takes it in, so water moves across the surface and downhill. On a sloped lot, the uphill side of the house acts like a dam.

If the grade, a flower bed border, or a downspout directs that flow to the foundation, it comes through the vents or under the footing and collects at the low end of the crawl space. Because the clay drains slowly, the puddle can sit for days. For a homeowner here, that means a wet crawl space after storms is usually a surface drainage problem that can be corrected, and the first places to look are the gutters, the downspout extensions, and the soil grade on the uphill side.

What affects the cost of basement and crawl space water removal

Price depends on water depth, whether the space is finished, how much material has to be removed, access, and whether the water is contaminated.

  • Finished or unfinished. A finished basement with carpet, drywall, and furniture is a far larger job than a bare concrete one with the same water.
  • Crawl space clearance. A crawl space with 18 inches of headroom takes much more labor than one you can kneel in.
  • Insulation and debris removal. The amount of wet insulation and old material to be bagged and carried out.
  • Water source. Outdoor floodwater and sewage require disinfection and removal of more material than a clean plumbing leak.
  • Mud and silt. Runoff often leaves a layer that has to be removed by hand.
  • Drying time. Wet joists and thick subfloors can need dehumidification for many days.
  • Existing mold or rot. Long-term dampness may add mold remediation to the scope.

When a flooded basement or crawl space is an emergency

Call right away if water is still rising, if it's approaching or has reached the furnace, water heater, or electrical panel, if the basement is finished living space, or if the water is sewage. A gas furnace or water heater that has been submerged should be inspected by an HVAC technician or plumber before it's relit.

A shallow puddle in an unfinished crawl space after a storm can wait until morning. But deal with it within days.

What to monitor after the space is dry

Look under the house or in the basement after the next 2 or 3 heavy rains. If water returns in the same spot, the entry point hasn't been corrected. Keep gutters clear, and make sure downspouts discharge several feet away from the foundation.

In a crawl space, check that the vapor barrier still covers the soil and that new insulation is staying in place. A basic humidity gauge under the house is an inexpensive way to catch a problem early.

This work is part of our broader water damage restoration services in Winston-Salem. Hillside basement flooding is common in Washington Park, and older crawl space homes fill much of Ardmore and Waughtown.

Related services for below-grade water problems

Basement and crawl space water questions

Is a little water in the crawl space after heavy rain normal?

It's common in this area, but it isn't harmless. Standing water raises humidity under the house, wets the insulation and floor framing, and supports mold and wood decay over time. Water that appears after every heavy rain points to a drainage or grading problem worth fixing.

How long does it take to dry a crawl space?

Pumping out water takes hours. Drying the framing typically takes several days to a couple of weeks with dehumidification, depending on how wet the wood is, how much wet insulation and debris has to be removed first, and the season.

Does insurance cover a flooded basement?

It depends on where the water came from. A burst pipe or failed water heater is generally covered under a standard homeowners policy. Groundwater seepage and surface water flooding are generally excluded and fall under separate flood insurance. Sump pump failure and sewer backup are usually covered only if you added that endorsement.

Do I need to replace the insulation under my floor?

Fiberglass batts that have been soaked or are sagging don't recover their insulating value and hold moisture against the wood. They're removed. New insulation should go in only after the framing has dried.

Will you fix the reason the water got in?

Our work is water removal, cleanup, and drying. We'll show you where the water entered and what we think caused it. Corrections such as regrading, gutter and downspout changes, foundation drains, or a sump system are separate work, and we'll tell you which trade to call.

Water under the house doesn't stay under the house

A wet crawl space or basement feeds moisture into the floors and air above it. Call to have it pumped, cleared, and dried.

Call now: (336) 388-6364