What we do and who we do it for
Winston-Salem Water Damage Restoration provides water damage restoration from start to finish: we remove water, dry buildings, clean up sewage and floodwater, remediate mold, and repair the damage for residential and commercial properties in the Winston-Salem area.
Our customers are mostly homeowners dealing with something they didn't plan for: a supply line that failed overnight, a crawl space that flooded in a storm, a sewer line that backed up into the basement. We also work for landlords, property managers, and business owners who need a building back in use.
The services we provide:
- Emergency water damage restoration
- Water extraction and structural drying
- Flood damage restoration
- Water damage repair, including ceilings, hardwood floors, and carpet
- Commercial water damage restoration
- Burst pipe and plumbing leak cleanup
- Basement and crawl space water removal
- Sewage backup cleanup
- Mold remediation
- Storm and roof leak water damage
We don't repair pipes, roofs, or sewer lines. Those belong to plumbers and roofers, and we'll tell you when you need one.
How we approach a water damage job
Measure first
Decisions about what to remove and what to dry are based on moisture meter readings. We take readings in the wet areas and in dry reference areas of the same building, write them down, and compare them on each visit.
Save what can be saved
Tearing out everything that got wet is fast and simple for a contractor and expensive for an owner. Where the water was clean and the response was quick, drying in place preserves floors, walls, and cabinets. Where water was contaminated or materials sat wet too long, removal is the right call, and we'll explain why.
Explain the work in plain terms
You should know what we found, what we plan to do, roughly how long it'll take, and what could change that. You get a written scope before work proceeds, and updates when readings are taken.
Finish on evidence
Equipment stays until the materials read dry. You receive the reading log and photos at the end.
What you can expect when you hire us
A real conversation on the first call
We ask about the source, timing, and affected rooms, and we tell you what to do in the meantime.
An on-site inspection
We check for hazards, identify the water category, and map the moisture.
A written scope
It lists what will be extracted, removed, cleaned, and dried.
Extraction, removal, and drying
Performed by our crew, with return visits to monitor.
Final readings and records
Photos, readings, and a list of removed materials for your files and your insurer.
Where we work
We're based at 4410 Wallburg Rd A, Winston-Salem, NC 27107. Our service area is Winston-Salem and the surrounding parts of Forsyth County. That includes city neighborhoods such as Ardmore, West End, Buena Vista, Washington Park, and Waughtown. Working in one city means we know its housing: the plaster-and-hardwood houses near downtown, the crawl spaces under much of the city, and the finished basements on its sloped lots.
Licensing, insurance, and standards
We're licensed and insured. You're welcome to ask for the details before any work begins, and you should ask the same of any contractor who works on your home.
The restoration industry's reference for this work is the ANSI/IICRC S500 standard for water damage restoration, with a companion standard, S520, for mold remediation. Those documents describe the water categories, drying principles, and safety practices referred to throughout this site.
For an overview of everything we handle, start at our main page on water damage restoration in Winston-Salem, NC. To reach us, see the contact page or call (336) 388-6364.
Questions about working with us
Are you the company that does the work, or a referral service?
We're the service provider. When you call, you're speaking with our company, and our own crew performs the extraction, drying, and cleanup.
Are you licensed and insured?
Yes. We're licensed and insured. Ask for our license and insurance details when you call or when we arrive, and we'll provide them before work begins.
Do you handle the repairs after drying?
Yes. Once moisture readings confirm the structure is dry, we repair what the water damaged: drywall, insulation, flooring, trim, and paint. Plumbing, roofing, electrical, and HVAC repairs are done by trades licensed for that work.
Do you work with insurance companies?
We document every job with photos, a written scope, and moisture readings, and we can explain that documentation to your adjuster. Whether a loss is covered is decided by your insurer under your policy.